As a customer of a Smartgroup company, you can expect a simple and rewarding experience that is easy to understand and even easier to manage.
We continually look for ways to innovate and simplify the products and services we offer, and ask you, our customer, to let us know how we’re going so that we may learn from your experience dealing with us - both good and otherwise. Our unwavering commitment is widely recognised by our peers, having received more awards for customer service and innovation than any other company in our industry, and we’re proud to be accredited by the Customer Service Institute of Australia (CSIA).
Our commitment to you
Our mission is to make the services we offer easy to understand, and for them to be simple and seamless so that you may take full advantage of your benefits. We aim to always:
We value your feedback – it’s what drives us to improve the way we serve – so if you feel we’re not meeting this commitment to you, we’d like to know about it. To lodge a complaint and understand how your complaint will be handled, see our Complaints Charter.
So that we can provide the service you’ve come to expect from us, we ask that you:
Get in touch with us whenever and however it suits. We’re here to assist when you need us. To find the communication channel that suits you, see Contact Us.
We respect and protect your personal information
For your peace of mind, we:
Salary packaging is only available to eligible employees of the Queensland Government as per the Standing Offer Arrangement QGP0065-21. The implications of salary packaging for you (including tax savings and impacts on benefits, surcharges, levies and/or other entitlements) will depend on your individual circumstances. The information in this publication has been prepared by Smartsalary Pty Ltd for general information purposes only, without taking into consideration any individual circumstances. Smartsalary Pty Ltd and the Queensland Government recommend that before acting on any information or entering into a salary packaging arrangement and/or a participation agreement with your employer, you should consider your objectives, financial situation and needs, and, take the appropriate legal, financial or other professional advice based upon your own particular circumstances. You should also read the Salary Packaging Participation Agreement and the relevant Queensland Government Salary Packaging Information Booklets and Fact Forms available via the Queensland Government Contracts Directory. The Queensland Government strongly recommends that you obtain independent financial advice prior to entering into, or changing the terms of, a salary packaging arrangement.