At Smartsalary we strive to provide you with a great customer experience. We want to resolve any problems quickly and to your satisfaction. If we are not meeting your expectations, we'd like you to tell us.
We want to make it easy for you to make a complaint.
For all general benefits, you can contact us by;
Phone - 1300 218 598
Email - email@example.com
If your complaint relates to leasing a vehicle, you can contact us by;
Phone - 13 74 83
Email - firstname.lastname@example.org
You'll receive a response with a resolution, or an update on progress within 48 hours. We'll aim to resolve any problems within two weeks.
If you are not satisfied with the initial resolution or investigation of your complaint it will be escalated to the next level of management. That manager will deal with you personally to discuss your complaint and the resolutions offered.
ACT: Access Canberra
NSW: NSW Fair Trading
If you have been provided with financial advice or have a concern regarding an application for credit and are not satisfied our final response you can lodge a complaint with:
The Australian Financial Complaints Authority (AFCA)
Phone: 1800 931 678 (free call)
Mail: Australian Financial Complaints Authority
GPO Box 3, Melbourne VIC 3001