Get in touch 1300 218 598

At Smartsalary we strive to provide you with a great customer experience. We want to resolve any problems quickly and to your satisfaction. If we are not meeting your expectations, we'd like you to tell us.

Where do I start?

We want to make it easy for you to make a complaint.

For all general benefits, you can contact us by;

    Phone - 1300 218 598
    Email - complaints@smartsalary.com.au

If your complaint relates to leasing a vehicle, you can contact us by;

    Phone - 13 74 83
    Email - complaints@smartleasing.com.au

What happens next?

You'll receive a response with a resolution, or an update on progress within 48 hours. We'll aim to resolve any problems within two weeks.

If you are not satisfied with the initial resolution or investigation of your complaint it will be escalated to the next level of management. That manager will deal with you personally to discuss your complaint and the resolutions offered.

What to do if you are not satisfied with the outcome?

  • We ask that you continue communicating with us so that we may have the opportunity to resolve the issue to your satisfaction.
  • As a last resort, the following departments are available for you to escalate your concerns. Should you choose to contact your relevant state department, please ensure you have your Smartsalary case number.

ACT: Access Canberra

NSW: NSW Fair Trading

NT: NT Consumer Affairs

QLD: Office of Fair Trading

SA: Consumer and Business Services

TAS: Tasmanian Consumer Affairs and Fair Trading

VIC: Consumer Affairs Victoria

WA: Department of Mines, Industry Regulation and Safety (Consumer Protection)

 

Please note:

If you have been provided with financial advice or have a concern regarding an application for credit and are not satisfied our final response you can lodge a complaint with:

The Australian Financial Complaints Authority (AFCA)

Phone:   1800 931 678 (free call)

Email:     info@afca.org.au

Website:  www.afca.org.au

Mail:       Australian Financial Complaints Authority

              GPO Box 3, Melbourne VIC 3001

 

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